Implementation Process Change Management

Implementation Process Improvement Change Management

Problem Statement:

Comprehensive process improvement project required a change management plan to prepare and inform employees about upcoming changes, minimize disruption, and manage concerns about job security and identify and develop skills needed for success.


  • Developed and managed change management plan for multiple phases of the process improvement project
  • Developed and managed the communication plan
  • Created specific communication deliverables including newsletters
  • Developed change management interventions including “brown bags” with leadership and colleagues
  • Developed and deployed change readiness surveys
  • Scheduled and manage agendas for regular change management meetings for the initiative
  • Provided instructional design support to the Training Team and created training deliverables for multiple phases of the process improvement project including job aids, reference guides, and web-based training material